Privacy Policy

1 Introduction

my9games ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the my9games platform at my9games.org. This Privacy Policy ("Policy") describes how my9games collects, processes, stores, and protects your personal information when you access or use our website, games, and related services.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It also reflects applicable international data protection standards where relevant.

By registering for a my9games account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the my9games platform immediately.

2 Data Controller

my9games is the personal information controller responsible for your data collected through the my9games platform. As the controller, my9games determines the purposes and means of processing your personal information and is accountable for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable Philippine privacy regulations.

For all privacy-related inquiries, requests, or complaints, you may contact the my9games Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

3.1 Registration & Identity Data

When you create a my9games account, we collect: full legal name, date of birth, gender, nationality, residential address (including city, province, and postal code), email address, and Philippine mobile number. This information is required to create and maintain your account and to verify your identity.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations under Philippine anti-money laundering regulations, my9games may collect copies of government-issued identification documents (e.g., Philippine passport, PhilSys National ID, SSS ID, driver's licence), proof of address documents (e.g., utility bills, bank statements), and proof of payment method ownership. Biometric data embedded in official ID documents may be processed solely for identity verification purposes.

3.3 Financial & Transaction Data

We collect information about your deposits, withdrawals, and gaming transactions on the my9games platform, including payment method details (e.g., GCash account reference, BPI or BDO account details), transaction amounts in Philippine Peso (₱), transaction timestamps, and transaction reference numbers. Full payment card numbers are never stored by my9games.

3.4 Gaming Activity Data

my9games records your gaming activity on the platform, including games played, bet amounts, win/loss records, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

3.5 Technical & Device Data

When you access the my9games platform, we automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data is collected via server logs and analytics tools.

3.6 Communications Data

If you contact my9games support, we retain records of your communications, including emails, live chat transcripts, and support ticket content, for quality assurance, training, and dispute resolution purposes.

4 How We Collect Your Data

my9games collects your personal data through the following means:

• Directly from you — when you register, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions on the my9games platform.
• Automatically — through server logs, cookies, web beacons, and analytics tools when you browse or interact with the my9games website.
• From third parties — including identity verification service providers, payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and regulatory databases, where permitted by law.

5 How We Use Your Personal Data

my9games processes your personal data for the following purposes:

• To create, manage, and maintain your my9games player account.
• To verify your identity and age (21+) in compliance with Philippine law and PAGCOR regulations.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (₱).
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities in compliance with the Anti-Money Laundering Act (AMLA).
• To provide customer support and resolve disputes or complaints.
• To administer bonuses, promotions, and loyalty programmes.
• To monitor gaming activity for responsible gaming purposes, including identifying players who may be at risk.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, account alerts).
• To send you marketing communications about my9games promotions and new games, where you have provided consent or where permitted by applicable law.
• To improve the my9games platform through analytics and user behaviour research.
• To comply with legal and regulatory obligations, including reporting to PAGCOR, the AMLC, and the NPC as required.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, my9games processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between you and my9games (i.e., providing the gaming platform and related services).
• Legal obligation — processing required to comply with Philippine laws, including KYC/AML obligations, PAGCOR licensing requirements, and tax reporting.
• Legitimate interests — processing for fraud prevention, platform security, and improving the my9games service, where such interests are not overridden by your privacy rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting my9games support.

7 Sharing Your Personal Data

my9games does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity verification providers — third-party KYC and AML screening services used to verify your identity and comply with Philippine regulatory requirements.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law.
• IT and platform service providers — cloud hosting, data analytics, and cybersecurity providers who process data on behalf of my9games under strict data processing agreements.
• Legal and professional advisers — lawyers, auditors, and compliance consultants, where necessary for legal proceedings or regulatory compliance.

8 Data Retention

my9games retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years after account closure, in compliance with AMLA record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for two (2) years after consent is withdrawn.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with my9games's data disposal procedures.

9 Data Security

my9games implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the my9games platform.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Two-factor authentication (2FA) options for player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While my9games takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your my9games account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

10 Cookies & Tracking Technologies

my9games uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies — essential for the my9games platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and login status, to provide a more personalised experience.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the my9games platform, helping us improve site performance and content.
• Marketing cookies — used to deliver relevant promotional content about my9games games and offers. These are only placed with your consent.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the my9games platform. Withdrawing consent for marketing cookies will not affect the performance of core platform features.

11 Your Privacy Rights

Under the Data Privacy Act of 2012, as a Filipino data subject, you have the following rights with respect to your personal data held by my9games:

• Right to be informed — you have the right to know what personal data my9games collects about you and how it is processed.
• Right of access — you may request a copy of the personal data my9games holds about you at any time.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data in your my9games account.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to my9games's legal retention obligations.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint — if you believe my9games has violated your privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

12 Minors and Age Restriction

my9games does not knowingly collect personal data from individuals under the age of 21. In accordance with Philippine law and PAGCOR regulations, the my9games platform is strictly restricted to players aged 21 years and above.

If my9games becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposited funds in accordance with applicable law. If you believe a minor has registered on the my9games platform, please contact us immediately at the details provided in Section 14.

13 Changes to This Privacy Policy

my9games reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. Where changes are material, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the my9games platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how my9games protects your personal data.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by my9games, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012.