Gaming should be fun — and at my9games, we want to keep it that way for every Filipino player. This page covers everything you need to know about playing safely, setting limits, and getting help when you need it.
Strictly for players aged 21 and above
Our Commitment
At my9games, we take responsible gaming seriously. Whether you're spinning the slots from Makati, playing live poker in Cebu, or joining a bingo session from Davao, we want every session to be enjoyable and within your means. That's why we've built a comprehensive set of tools and resources to help you stay in control of your gaming activity at all times.
Problem gambling is a real concern in the Philippines, and my9games is committed to doing its part. We work in alignment with PAGCOR's responsible gaming framework and the guidelines set out for licensed online gaming operators in the country. Our platform is designed to make it easy — not hard — to set limits, take breaks, and seek help if you ever feel your gaming is getting out of hand.
Remember: the house always has an edge. Gaming at my9games should be treated as paid entertainment, just like going to the cinema or watching a PBA game. Set a budget, stick to it, and enjoy the experience for what it is.
Important: If you or someone you know is struggling with gambling-related issues, please reach out to our support team immediately. Self-exclusion and account closure are available at no cost and can be activated within minutes.
In accordance with Philippine law and PAGCOR regulations, the my9games platform is strictly restricted to players who are 21 years of age or older. This is not just a policy — it is a legal requirement that we enforce rigorously.
All new accounts are subject to mandatory age verification as part of the KYC process. Any account found to belong to a player under 21 will be immediately suspended, all funds returned, and the matter reported to the appropriate Philippine authorities. If you are a parent or guardian, please use parental control software to prevent minors from accessing the my9games platform.
Account Controls
Every my9games player has access to a full suite of responsible gaming tools — all free, all available instantly from your account settings. Here's what you can use to stay in control.
Set a daily, weekly, or monthly deposit cap in Philippine Peso (₱) to make sure you never fund your account beyond what you've budgeted. Once set, limits take effect immediately. Increasing a limit requires a 7-day cooling-off period — decreasing one is instant.
Define the maximum amount you're comfortable losing over a set period. When your loss limit is reached, my9games will automatically pause your gaming session for the remainder of that period so you can step back and reassess.
Set a maximum session duration so the platform reminds you — or automatically logs you out — after a defined period of play. It's easy to lose track of time when you're in the zone; this tool keeps you grounded.
Enable periodic on-screen notifications that show you how long you've been playing and how much you've wagered during the current session. A quick reality check goes a long way toward keeping gaming fun and manageable.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, your my9games account will be temporarily suspended and you will not be able to log in or place bets. The cool-off activates immediately.
If you feel you need a longer break, self-exclusion allows you to close your my9games account for a minimum of 6 months or permanently. During self-exclusion, your account cannot be reopened and you will be removed from all marketing communications.
How to activate these tools: Log in to your my9games account, navigate to Account Settings > Responsible Gaming, and select the tool you want to use. All tools are free and take effect immediately or within the timeframe specified. For self-exclusion requests, you may also contact our support team directly at [email protected].
Self-Assessment
Answer these questions honestly. If you find yourself saying "yes" to three or more, it may be time to use one of the my9games responsible gaming tools — or to reach out for professional support.
This self-check is not a clinical diagnosis. It is a simple awareness tool to help you reflect on your gaming habits. If you are concerned, please contact a professional counsellor or the support resources listed on this page.
If you answered yes to any of these questions, you are not alone. Reach out to the my9games support team or contact a professional counselling service. Getting help early makes a real difference.
How We Protect You
Every my9games account goes through mandatory KYC verification. We check government-issued Philippine IDs to confirm that all players are 21 years of age or older before any real-money gaming is permitted.
Players who feel they need a break can self-exclude for 6 months, 1 year, 5 years, or permanently. Self-exclusion is free, immediate, and cannot be reversed during the chosen period — no questions asked.
Deposit limits, loss limits, and wager limits give you full control over how much you spend on my9games. These tools are designed to help you stay within your personal budget without any friction.
my9games operates in alignment with PAGCOR's responsible gaming standards for online gaming operators in the Philippines, ensuring our player protection measures meet national regulatory expectations.
Our support team is available around the clock to assist Filipino players with responsible gaming concerns. Whether you're in Manila, Quezon City, or Cebu, help is always just a message away.
Players can opt out of all promotional communications from my9games at any time. Self-excluded players are automatically removed from all marketing lists and will not receive bonus or promotional offers.
Common Questions
Responsible gaming starts with the right mindset and the right tools. Log in to your my9games account today to review your limits, check your gaming history, and make sure you're playing within your means.
Age Restriction & Responsible Gaming
my9games is strictly for players aged 21 years and above, in accordance with Philippine law and PAGCOR regulations. Gaming can be addictive — please play responsibly and within your means. If you need help, contact our support team at [email protected] or visit our Responsible Gaming page for tools and resources.